Shipping & Return
What are the delivery terms?
Good news! We ship worldwide.
Items in stock will be shipped within 3 working days after order confirmation, unless explicitly stated otherwise on each product sheet (case of pre-order items).
Depending on the country of destination, shipping options include
- Standard shipping at home against signature
- Shipping to a Pick-up & Go location
- Click'n collect (Paris 9e)
- Courier delivery on appointment (Paris intramuros)
The delivery methods available for your address are updated automatically once the items have been added to the basket and the delivery postal code entered.
Prices are fixed and depend on the country of destination. They are expressed in euros and all taxes included. Shipping is offered for all orders above 400 euros.
What are the terms of return?
Place your order with light heart: should your order not fit, you have 14 calendar days to exercise your right of retraction. The deadline starts the day after the day of order receipt.
Send us your return request at firstname.lastname@example.org before the expiration of the aforementioned 14-day period. Please make sure to specify the order number and the reference of the item(s) you wish to return. As soon as we receive your request, we will contact you to organize the return in the best and simplest conditions! Except in the case of an exchange, return costs remain at your charge.
Living in Paris? You can return your order at our shop, 18 rue Henry Monnier Paris IX, before the aforementioned 14-day period.
Careful! The product must be returned in a condition allowing its immediate resale. The product must therefore be returned in new condition, along with all the various manuals and accessories with which it was delivered, and in its original packaging. Carlos-Carlos Paris reserves the right to refuse the reimbursement of the product if any of these conditions is not met.
What are the terms of reimbursement?
Once your package has been received at our warehouse, and provided the return conditions are met (see "what are the terms of return?"), your refund will be processed as soon as possible and within a maximum of 14 days. You will be refunded directly through the payment method used when passing the order.
Do you accept exchanges?
Of course! Should you wish to make an exchange, please send us an email specifying the initial order number, the product you would like to exchange and the one you would like to exchange it for. In the case of an exchange, return costs are on us.
You will receive the reimbursement of the product(s) returned within a maximum of 14 days, provided the conditions for return are met (see "what are the terms for return?").
Psst! Living in Paris? You can exchange your online order directly to our store, 18 rue Henry Monnier Paris 9e.
Careful! The same conditions apply as in the case of a simple return.