Editor

SAS CARLOS-CARLOS PARIS with a capital of 10,000 euros
RCS Paris 905 058 21
VAT number: FR15905058210

The head office

5 rue Fragonard, 75017 PARIS, France.

Contact

By phone: +33 (0)1 46 27 12 85

By e-mail: bonjour@carloscarlos-paris.fr

Publication director

The publication director of the website is Mrs. Scarlett BULTÉ as President of the company. 

Accommodation

O2Switch, 22 boulevard Gustave Flaubert 63000 CLERMONT-FERRAND

Terms of Sales

See our CARLOS-CARLOS PARIS general terms and conditions.

Protection of personal data and cookies

SAS CARLOS-CARLOS PARIS, as data controller, collects and processes your personal data under the conditions defined in our Privacy Policy, accepted when registering on the site, and which can be consulted at any time by means of a link accessible at the bottom of the page. You are also informed that, during your visit to the site, cookies may be automatically installed on your browser software. For more information, please read our freely accessible Privacy Policy.

Intellectual property

The general structure of the website as well as the texts, images animated or not, sounds, photos are the property of SAS CARLOS-CARLOS PARIS. Any total or partial representation of this website by any entity or person whatsoever without the express authorization of SAS CARLOS-CARLOS PARIS is prohibited and constitutes an infringement punishable by the intellectual property code. The same applies to the databases appearing, where applicable, on the website, which are protected by the provisions of the intellectual property code. The brands of SAS CARLOS-CARLOS PARIS and its partners, as well as the logos appearing on the website, are registered trademarks. Any total or partial reproduction of these brands or logos, made from elements of the website, without the express authorization of SAS CARLOS-CARLOS PARIS, is therefore prohibited, within the meaning of the Intellectual Property Code. The other distinctive signs, in particular the company names, trade names, signs, domain names reproduced on the site are the property of SAS CARLOS-CARLOS PARIS or of third parties. Any reproduction without authorization is likely to engage the responsibility of its author pursuant to article 1240 of the civil code.

Hypertext links

The creation of hypertext links to the site is subject to the prior agreement of the Director of publication. In any event, links to the site must be removed at the first request of SAS CARLOS-CARLOS PARIS. SAS CARLOS-CARLOS PARIS reserves the right to set up links on its website giving access to web pages other than those on its website. SAS CARLOS-CARLOS PARIS cannot be held responsible for access by users via the links set up within the framework of the website to other resources present on the Internet, nor for the content of the information provided on these sites. under the activation of the link.

Limit of liability

SAS CARLOS-CARLOS PARIS strives to provide quality content that has been checked on their date of update. However, the information is given for information only. The user acknowledges using this information under his exclusive responsibility. SAS CARLOS-CARLOS PARIS cannot be held responsible for the consequences of their use.

Amendment

SAS CARLOS-CARLOS PARIS reserves the right to modify and update these legal notices at any time and without notice. The User is therefore invited to consult it regularly.

Update November 17, 2022

The purpose of these general conditions of sale is to define the conditions under which the company CARLOS-CARLOS PARIS operating the Website www.carloscarlos-paris.fr (hereinafter the " Site ") offers an online sale service for products , accessible on its Site to any consumer who visits or makes a purchase via said Site.

The Site allows the Customer to order CARLOS-CARLOS PARIS brand products online (hereinafter the “ Product(s) ”), in accordance with these general conditions of sale.

By clicking on the "Create an account" button, the Customer acknowledges having read and accepted all of these general conditions of sale.

Definitions

Carlos-Carlos Paris : refers to the simplified joint-stock company with a single shareholder “CARLOS-CARLOS PARIS” with a share capital of €10,000, whose registered office is located at 5 rue Fragonard – 75017 PARIS and registered with the Paris Trade and Companies Register under nº 905 058 210, intra-community VAT number: FR15905058210.

Customer : refers to any non-commercial natural person who orders Products on the Website www.carloscarlos-paris.fr and who has full legal capacity.

Order : refers to each acquisition of one or more Product(s) by a Customer on the Website under the conditions provided for in these General Conditions of Sale.

Product or Products : designates the ready-to-wear pieces and fashion accessories for sale on the Website www.carloscarlos-paris.fr.

Website : refers to all the documents or pages linked together by hypertext links, registered under the URL address www.carloscarlos-paris.fr, published by the joint stock company Carlos-Carlos Paris. The Director of publication is Ms. Scarlett BULTE.

Customer Service : refers to all the people in charge of handling any Customer request (questions, complaints, returns, etc.), before, during and after the order placed on the Website www.carloscarlos-paris.fr.

Telephone number: +33 (0)1 46 27 12 85

Contact email: bonjour@carloscarlos-paris.fr

Acceptance of the general conditions of sale

Any registration and order placed with CARLOS-CARLOS PARIS entails the express and unreserved acceptance of all the provisions of these general conditions of sale.

CARLOS-CARLOS PARIS may adapt or modify these general conditions of sale at any time, the applicable conditions being those in force on the date of the order by the Customer.

Products

The Products offered for sale are presented on the CARLOS-CARLOS PARIS website and accompanied by a description.

The Products offered by CARLOS-CARLOS PARIS comply with the standards applicable in France.

Items such as, in particular, photographs, texts, graphics as well as all the information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges and accepts.

CARLOS-CARLOS PARIS cannot incur any liability in the event of error or omission of one of these elements, or in the event of modification of the said elements by the publishers.

Customer Obligations

The Customer declares to be at least 18 years old and to have the legal capacity to contract, or to hold parental authorization allowing him to place an order on the Site.

The Customer undertakes to communicate to CARLOS-CARLOS PARIS the actual and necessary information for the performance of the service covered by these general conditions of sale, as requested online and according to his situation, in particular his name. /first name/address/telephone/e-mail valid.

The Customer is responsible for the consequences arising from information that is erroneous, false or whose recovery would be unlawful.

Once the order has been placed, CARLOS-CARLOS PARIS sends the Customer a summary email confirming the order and informing him of the dispatch of the Products.

The Customer can modify his data at any time in the “My account / My information” section.

Order & payment

After having checked the content of the Order in his "Basket", the Customer will confirm his Order by validating his contact details, and having first read and accepted without reservation all of these General Terms and Conditions of Sale. It is specified that no Order will be validated and taken into account by CARLOS-CARLOS PARIS if one of the “compulsory information” fields of the Order form is not completed by the Customer.

After having confirmed the content of his Order, the Customer will validate it by payment. The Customer acknowledges and accepts that this final validation of the order and the "double click" associated with it, entails irrevocable acceptance of the Order and the resulting payment obligation with regard to CARLOS-CARLOS PARIS, under subject to the limits provided for in these General Conditions of Sale.

The Order will only be definitively validated by CARLOS-CARLOS PARIS upon payment of the price corresponding to the Product(s) ordered, upon bank authorization for debit when paying by credit card online.

Any use of the Services is nominative. The Customer must correspond to the identity communicated to CARLOS-CARLOS PARIS.

The sale of Products on the website is exclusively reserved for private customers. CARLOS-CARLOS PARIS reserves the right to refuse any Order which seems to it to be clearly validated by a professional seller, both with regard to the number of Products ordered in a single Order, and with regard to the number of individual Orders placed for the same Product and exceeding the usual amount of an average consumer.

Order Confirmation – Pre-Order

Any order or pre-order will only be validated upon confirmation of payment made by the Customer.

CARLOS-CARLOS PARIS reserves the right to cancel or refuse an order or a pre-order in the event of a dispute with the Customer over a previous order.

CARLOS-CARLOS PARIS accepts orders within the limits of available stocks and informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order as well as on each Product page.

Some items are available for pre-order. In this case, the sums paid by the Customer during the validation of the pre-order do not constitute a deposit within the meaning of article 1590 d civil code.

CARLOS-CARLOS PARIS undertakes to deliver the product for pre-order at the latest within 30 days from the date of availability indicated on the Product page as well as during the validation of the order.

Except in the case of pre-orders, and in accordance with the provisions of Articles L 216-2 and L 216-3 of the Consumer Code, in the event of unavailability of the Product ordered, the Customer has the option of being reimbursed for the price of the Product ordered. within 14 days of his request by making his request directly to CARLOS-CARLOS PARIS.

Temporary or permanent unavailability cannot in any way engage the responsibility of CARLOS-CARLOS PARIS, nor can it give rise to a right to compensation in favor of the Customer.

Price

The Prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable). The prices displayed are excluding shipping costs, participation in order processing costs and packaging costs.

Shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before the final validation of the order.

The prices are set at the discretion of CARLOS-CARLOS PARIS and may be modified at any time, without notice, in particular in the event of a change in tax or economic data. The articles will be invoiced on the basis of the rates in force at the time of the registration of the order.

Delivery

Delivery terms

The Products are delivered to the delivery address that the Customer indicated during the Order process. In the event of the Customer's absence at the time of the delivery person's visit, a notice of the availability of the package is left in his mailbox. The Customer may then collect his Order from a post office within fourteen (14) days of the filing of this notice. In the event of delivery by a carrier, a notice is also left in the mailbox at the address indicated by the Customer when ordering. It will then be up to the Customer to contact the carrier to agree on a delivery date.

Partial delivery

In the event of an order for several products, CARLOS-CARLOS PARIS reserves the right to split deliveries. However, the Customer will only bear the costs of a single shipment.

Transfer of risk and transfer of ownership

CARLOS-CARLOS PARIS draws the Customer's attention to the fact that the Products ordered travel at the risk and peril of CARLOS-CARLOS PARIS. The risks relating to the Products are transferred to the Customer, on the day of delivery, recognized as compliant and complete by the Customer.

The Products ordered remain the property of CARLOS-CARLOS PARIS until full payment of their price by the Customer. In the event of non-payment by the Customer, CARLOS-CARLOS PARIS reserves the right to claim the goods.

Delivery delay

CARLOS-CARLOS PARIS makes every effort to respect the delivery times indicated to the Customer when validating the Order. All the deadlines announced are calculated in working days and run from the final validation of the Order by CARLOS-CARLOS PARIS or from the date indicated during the validation of the pre-order.

The delivery times include the processing, preparation and shipping times of the Customer's Order, to which must be added the delivery time of the carrier, third-party service provider. In this respect, CARLOS-CARLOS PARIS undertakes that the Products available in stock will be dispatched within a maximum of seven working days. The shipping time varies according to the time at which the Order is placed.

As the delivery is carried out by a third-party service provider, delays may be observed in relation to the deadlines indicated to the Customer during the validation of the Order. In this case, the Customer can inform CARLOS-CARLOS PARIS. At the Customer's request, CARLOS-CARLOS PARIS will then ask the service provider to open an "investigation", for which the maximum response time from the service provider is two weeks. Depending on the response provided by the service provider, CARLOS-CARLOS PARIS will respond to Customer complaints according to the terms defined below:

“Lost package”: new shipment to the Customer, at the total expense of CARLOS-CARLOS PARIS, within the limit of available stocks; in the event of unavailability of the Product, reimbursement to the Customer of the amount he paid when ordering; "Parcel delivered": no new shipment from CARLOS-CARLOS PARIS; "Parcel being rerouted", “Returned parcel to the sender”: CARLOS-CARLOS PARIS awaits the return of the parcel to understand the reasons for the non-delivery and determine the procedure to follow.

In any case, for any overrun of the delivery times indicated during the Order, and except in cases where the delay in delivery is due to a case of force majeure within the meaning of French law, the Customer has the possibility of cancel its Order with CARLOS-CARLOS PARIS via the contact email: bonjour@carloscarlos-paris.fr , or by telephone at: +33 (0)1 46 27 12 85, after having first informed CARLOS-CARLOS PARIS of this delay by allowing it to provide a response within a reasonable time. The reimbursement of the Order will take place within a maximum period of fourteen (14) days following the date on which the contract was canceled by the Customer.

Processing of unclaimed/unclaimed parcels

If the Customer's parcel is returned to CARLOS-CARLOS PARIS by the carrier or its partners for one of the following reasons: NPAI (Does Not Live at the Address Indicated) or Parcel not claimed during its period of instance, CARLOS -CARLOS PARIS will contact the Customer upon receipt of the return package to ask him what to do with the package.

The customer can then:

Request the return of the parcel by paying the shipping costs applicable to the parcel beforehand (depending on the geographical area, the shipping service provider, and the weight). This is valid even for orders for which the shipping costs are usually offered: the shipping costs are only offered once per order. Ask for a refund of your order. CARLOS-CARLOS PARIS will then reimburse the Customer for the total amount of his undelivered Order by deducting the shipping costs of the initial package. CARLOS-CARLOS PARIS will issue a refund using the payment method used by the Customer when placing the order.

Treatment of refused parcels

If the Customer's parcel is returned by the carrier for the following reason: "parcel refused by the recipient upon delivery", CARLOS-CARLOS PARIS will carry out the necessary checks upon receipt of the returned parcel. In the event of proven non-compliance, or if CARLOS-CARLOS PARIS agrees on a commercial basis to take back the Product, CARLOS-CARLOS PARIS will contact the Customer to ask him what to do with the Order process.

If the Customer's package has been refused by mistake or for an invalid reason, CARLOS-CARLOS PARIS will contact the customer upon receipt of the return package to ask him what to do with the package. The customer can then:

Request the return of the package: the Customer must then pay the applicable shipping costs beforehand (depending on the geographical area, the shipping service provider, and the weight) for the new shipment of the package. This is valid even for orders for which the shipping costs are usually free: the shipping costs are only free once per order. Asking for a refund of your Order: CARLOS-CARLOS PARIS will then refund the Customer the total amount of his undelivered Order by deducting the shipping costs of the initial package. CARLOS-CARLOS PARIS will issue a refund using the payment method used by the Customer when placing the order.

Payment and invoice

Full payment must be made when ordering. The bank charges incurred by the payment are the responsibility of the Customer. The Products delivered remain the property of CARLOS-CARLOS PARIS until full payment has been made.

The price is paid by secure payment, according to the following terms:

Payment by PayPal or credit card

Payment is made either by PayPal or by credit card (CB, Visa, MasterCard, American Express) on the secure online payment platform of Shopify Payments. This implies that no banking information concerning the Customer passes through the Website. Payment by PayPal as well as by credit card is therefore perfectly secure. The Order will thus be recorded and validated upon acceptance of payment by the bank. If the transaction is not validated by the bank, for any reason, technical or banking, the Order is automatically cancelled. No Customer credit card data is stored on the Website.

Payment in three (3) times without fees or interest with our partner KLARNA

In order to offer you Klarna's payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them. to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

For any order, an invoice can be downloaded from the "Order history" page of the Customer's account on the Site.

Order Compliance

Presentation of the Products on the Website

All the Products sold on the Website are the subject of a photographic representation. CARLOS-CARLOS PARIS will make its best efforts to ensure that this representation of the Products is as faithful as possible. However, CARLOS-CARLOS PARIS draws the Customer's attention to the possibility that the Customer's perception of the Product does not correspond exactly to the Product itself. In the event that this element constitutes for the Customer an essential characteristic of the Product ordered, the Customer will have the possibility of returning it to CARLOS-CARLOS PARIS under the conditions defined in the article “LEGAL GUARANTEES” of these General Conditions of Sale. .

Similarly, all Products sold on the Website are accompanied by a description of their essential characteristics, including technical information relating to the Product.

Approval of Products on delivery

Upon receipt of the Order, and before signing the delivery or transport note, the Customer must imperatively check it, both with regard to the conformity and the quantity of the Product(s). (s) ordered.

CARLOS-CARLOS PARIS reserves the right to refuse the return of a Product when no reservations have been made by the Customer at the time of delivery, and/or when it clearly appears that the said Product has been damaged after the delivery.

In the event that at the time of delivery by the carrier, the Customer notices that the original packaging is damaged, torn or opened, he must carry out a scrupulous check of the Products delivered. If it turns out that the Products have been damaged, the Customer must refuse delivery of the package and note a reservation on the delivery note. After receiving the parcel and checking its condition, CARLOS-CARLOS PARIS will contact the Customer to agree on the action to be taken in accordance with the provisions of the “LEGAL GUARANTEES” article of these General Conditions of Sale.

In the event that the verification of the Order by the Customer reveals that the Product has one or more anomalies, the Customer must issue the necessary reservations, in a detailed, legible and as precise manner as possible. In this case, the Customer must then request a return from CARLOS-CARLOS PARIS under the conditions defined in the “LEGAL GUARANTEES” article of these General Conditions of Sale. Subject to the effective observation of the defects by CARLOS-CARLOS PARIS, the Customer may request:

Either the replacement of the Product ordered by an identical Product within the limits of available stocks; Or the reimbursement of the price of the Product, on the means of payment used by the Customer when ordering, or in the form of a credit note valid on the Site, at the Customer's option.

The cost of returning the defective Product will be borne by CARLOS-CARLOS PARIS. 

Legal guarantees

The Products benefit from the legal guarantee of conformity (article L. 217-3 and following of the Consumer Code) and the guarantee against hidden defects (article 1641 and following of the Civil Code).

Any warranty is excluded in the event of damage of external origin or resulting from misuse, improper use, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product.

Legal guarantee of conformity

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. Also, the Product must be specific to the use usually expected of a similar product and correspond to the description given. The Customer has 2 years from the delivery of the goods to assert this guarantee.

Legal warranty against hidden defects

The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them. The seller is not liable for apparent defects. The customer has 2 years from the discovery of the defect to assert this guarantee.

Procedures for returning and refunding defective or non-compliant products

The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must then return the Product within the time limits provided to CARLOS-CARLOS PARIS, accompanied by the return form provided for this purpose which will have been communicated to him by Customer Service. In the event of the return of a defective or non-compliant product, after CARLOS-CARLOS PARIS has noted the defectiveness of the Product, the Product will be replaced at the Customer's request, insofar as the Product is not exhausted and only if this does not does not entail a disproportionate cost for the seller, in accordance with article L. 217-12 of the consumer code.

Otherwise, the Product as well as the return costs will be reimbursed within thirty (30) working days following the notification by the Customer of the non-compliance or the defect.

Right of withdrawal and return of Products

Regarding the Products marketed on the Website, and apart from the exceptions listed below, the Customer has the right to withdraw and return the Product(s) for fourteen (14) clear days from the delivery of the Products, in accordance with the provisions of articles L. 221-18 and following of the Consumer Code.

To exercise his right of withdrawal, it will be up to the Customer to notify CARLOS-CARLOS PARIS of his wish to withdraw according to the methods defined below.

Pursuant to Article L. 221-28 of the Consumer Code, certain Products cannot be subject to a right of withdrawal. These include:

The provision of Services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal;

The supply of Products liable to deteriorate rapidly;

The supply of Products which, after being delivered and by their nature, are inseparably mixed with other items;

Maintenance or repair work to be carried out urgently at the Customer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

The supply of audio or video recordings or computer software when they have been unsealed by the Customer after delivery;

The supply of digital content not supplied on a material medium, the execution of which has begun after the prior express agreement of the Customer and express waiver of his right of withdrawal.

Modalities for exercising the right of withdrawal

To exercise his right of withdrawal, the Customer must notify CARLOS-CARLOS PARIS of his intention to withdraw.

Regarding the exercise of the right of withdrawal on the Products, the Customer must accept delivery of the Order, contact CARLOS-CARLOS PARIS and follow the withdrawal process according to the terms defined in this article.

CARLOS-CARLOS PARIS draws the Customer's attention to the fact that the Products must be returned in perfect condition, in their original packaging, accompanied by all the accessories and instructions, as well as the invoice or delivery note. . Otherwise, the Customer will lose his right of withdrawal and the Products will be returned to him at his expense.

The costs of returning the Products are the responsibility of the Customer. In order to ensure the follow-up of returned Products, CARLOS-CARLOS PARIS recommends that Customers return Products by “Colissimo expert” (tracked parcel with signature upon receipt). CARLOS-CARLOS PARIS is in no way responsible for the delivery of returned Products. In the event of non-receipt of the package or in the event of refusal of acceptance of the package by our logistics center for reasons relating in particular to the poor condition of the returned Products, the Customer must file a complaint with the carrier used on his own and use his insurance.

In accordance with the provisions of Article L. 221-23 of the Consumer Code, the Customer must return the Product(s) within fourteen (14) days of the communication of his decision to withdraw to CARLOS-CARLOS PARIS.

To exercise his right of withdrawal, the Customer must use the contact form provided on the website, or write to bonjour@carloscarlos-paris.fr. Upon receipt of a return authorization for withdrawal by email, the Customer must follow the procedure indicated to return the Product to the address of the head office based in Paris (75). A return authorization number (RMA number) valid for eight (8) clear days will be assigned to the Customer. Within this period of eight (8) clear days, the Customer must then send, at his own expense, the Products for which he wishes to exercise his right of withdrawal, accompanied by a copy of the invoice or the delivery slip issued upon receipt of the command.

In the event of non-response within fourteen (14) days following a request for withdrawal and only in this case, the customer may notify his request for withdrawal by registered mail with acknowledgment of receipt to the address of the head office. : CARLOS-CARLOS PARIS – Retractation CGV – 5 rue Fragonard 75017 PARIS.

Any return that does not comply with the withdrawal conditions indicated above will be subject to twelve (12) euros in verification fees for the returned Products.

Repayment

The return of all the Products ordered will give rise to a refund equal to the full payment made by the Customer, i.e. the purchase price of the Products and the delivery costs. In accordance with the provisions of Article L. 221-24 of the Consumer Code, CARLOS-CARLOS PARIS undertakes to reimburse the Customer within a maximum period of fourteen (14) days from the recovery of the Products by CARLOS. -CARLOS PARIS, i.e. the receipt of the Products at the registered office of CARLOS-CARLOS PARIS. No refund will be made if the returned Products are not delivered against signature at this address.

Force Majeure

None of the Parties shall be liable or incur any obligation to make reparations due to any damage suffered by the other Party as a result of the non-performance or poor performance of all or part of its contractual obligations if and only if this non-performance or this poor performance results or originates exclusively from an event of force majeure as defined by article 1218 of the civil code and the case law of the Plenary Assembly of the Court of Cassation.

The Party wishing to avail itself of an event of force majeure must notify the other Party by e-mail as soon as it becomes aware of it and no later than ten (10) days after the occurrence of the event.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either Party.

Convention on evidence

It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the execution of these general conditions of sale. The Parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments.

Furthermore, unless proven otherwise, the data recorded by CARLOS-CARLOS PARIS constitutes proof of the exchanges between CARLOS-CARLOS PARIS and the Customer.

Integrity – divisibility

If one or more of the stipulations of these general conditions of sale were deemed null, void or lacking in binding force or effect, this nullity, lapse or lack of binding force or effect would not have the effect of result in the nullity, lapse or lack of binding force or effect of the other provisions of the said general conditions of sale, the stipulations of the present being divisible.

Non-waiver

The fact for one of the Parties not to rely on the other Party for a breach of any of its obligations referred to in these general conditions of sale, cannot be interpreted for the future as a waiver of the obligation in question. 

Customer service

For any information or questions, CARLOS-CARLOS PARIS Customer Service can be contacted:

By telephone from Monday to Friday from 10 a.m. to 6 p.m. on +33 (0)1 46 27 12 85 (cost of a national call from a landline);

By e-mail via the address bonjour@carloscarlos-paris.fr;

By post to CARLOS-CARLOS PARIS SAS, 5 rue Fragonard, 75017 PARIS.

Mediation

In the event of a dispute, the Customer must first contact Customer Service in order to resolve it amicably.

If this process fails, the Customer may use, as a consumer, the online mediation service of BAYONNE MEDIATION, 32 rue du Hameau, 64200 Biarritz, France ( www.bayonne-mediation.com ).

The Customer may also submit, where appropriate, his complaint relating to the Site or the Services Offered, on the dispute resolution platform put online by the European Commission, accessible at the following address: https://ec.europa. eu/consumers/odr . The European Commission will forward the complaint to the competent national mediators.

Applicable law – attribution of jurisdiction

These general conditions of sale are subject to French law.

In the event of failure of the attempt to resolve the dispute amicably, the Parties submit personally and exclusively to the jurisdiction of the French courts.

SAS CARLOS-CARLOS PARIS may need to process your personal data when you browse the website www.carloscarlos-paris.fr (hereinafter “the Site”) and when you use the Services.

SAS CARLOS-CARLOS PARIS, a company whose registered office is at 5, rue Fragonard, 75017 PARIS, registered with the RCS of Paris under number 905 058 210, is responsible for processing the personal data collected on the Site, within the meaning of the regulations applicable to personal data and in particular EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the "GDPR").

OBJECT

This Privacy Policy is intended to inform any User of the Site about the means that SAS CARLOS-CARLOS PARIS, data controller, implements to process personal data, with the strictest respect for the rights of Users.

We inform you in this regard that we comply, in the collection and management of your personal data, with the Data Protection regulations including:

Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, in its current version, Regulation (EU) 2016/679 of April 27, 2016 relating to the protection of natural persons at the regard to the processing of personal data and the free movement of such data and any other text of a legislative or regulatory nature or any decision of a competent court likely to impact the field of personal data protection law (here -after the "Data Protection Regulations").

DEFINITION AND DATA COLLECTED

The term “personal data” refers to all data that directly or indirectly identifies a natural person, which corresponds to any information that you choose to communicate to us about yourself.

The collection of data is limited to the information necessary for the fulfillment of these purposes. We inform you, when collecting your personal data, whether certain data must be provided or whether it is optional. Mandatory data is necessary for the operation of the Services. Regarding optional data, you are entirely free to indicate them or not. We also tell you what the possible consequences of a lack of response are.

PURPOSES OF DATA PROCESSING

The processing carried out has the following purposes:

create and manage the User's account and to allow him to benefit from the functionalities of the Website; produce statistics on the consultation of the pages of the Website (for example, analysis of the traffic generated on the Website), with the aim of optimize the operation and improve the quality of the Website.

DATA RECIPIENTS

Your personal data is processed by SAS CARLOS-CARLOS PARIS staff. We ensure that only authorized persons within SAS CARLOS-CARLOS PARIS can access your personal data when necessary for the purposes of managing our commercial relationship or our legal obligations.

SAS CARLOS-CARLOS PARIS may be required to communicate your data to third parties to meet legal, regulatory and contractual obligations, or to respond to requests from legally authorized authorities.

Klarna: In order to provide you with Klarna's payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you qualify for payment and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

STORAGE OF PERSONAL DATA

The data is stored on the servers of SAS CARLOS-CARLOS PARIS and is kept for the duration strictly necessary for the use of the User's account. However, from the deactivation of his account for any reason whatsoever, the data as well as the content associated with it, will be kept for a period of five years. Beyond this period, the data as well as the content associated with it will be deleted from the servers of the Website.

Below is the retention period for each type of data:

personal identifiers: up to 5 years after the deactivation of the account contact details: up to 5 years after the deactivation of the account banking information: the data relating to the payment are deleted once the transaction is completed invoicing data: 10 years from the closing of the transaction fiscal year location data: one month connection data: one month

DATA SECURITY

We inform you to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of your personal data and in particular, to prevent them from being distorted, damaged or that unauthorized third parties have access to them. .

Thus, a password when creating a User account is necessary and allows the account to be protected from any unauthorized access. The User is responsible for maintaining the confidentiality and the use of his password.

We also use secure payment systems that comply with applicable regulations.

DATA STORAGE

We inform you that your data is kept and stored, for the entire duration of their storage, on servers located in the European Union.

Your data will not be transferred outside the European Union as part of the use of the services we offer.

COOKIES

The use of the “CARLOS-CARLOS PARIS” site requires the use of “cookies”:
– to improve the quality of editorial content
– for statistical purposes
– to improve the User experience

Cookies are small text files stored on a machine (computer, tablet or mobile) while the User visits the website, cookies are widely used by websites. For the use of "cookie" files involving the saving and analysis of personal data, the User's consent is necessarily requested. The cookie is considered valid for a maximum period of 13 (thirteen) months. Cookies do not personally identify the User, but only the browser of his machine. Cookies allow the site to function optimally.

The User can configure his browser to refuse cookies. In this regard, the User's attention is drawn to the fact that by setting his browser to refuse cookies, certain features, pages, areas of the site may not be accessible, which "Pilot Investment" cannot be responsible.

Cookies can be deleted from your computer in the preferences of this one.

Browser settings:

If most browsers are configured by default and accept the installation of cookies, the User has the possibility, if he wishes, to choose to accept all cookies or to reject them systematically or to choose those that it accepts according to their issuers.
He can also configure his browser (manipulation to be done for each terminal: tablets, smartphones, computers, etc.) to accept or refuse cookies on a case-by-case basis prior to their installation. He can also regularly delete cookies from his terminal via his browser.

For the management of cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which allows the user to know how to modify his wishes in terms of cookies. For exemple :
– for Internet Explorer™: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies ;
– for Chrome™: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en ;
– for Firefox™: https://support.mozilla.org/fr/kb/enable-disable-cookies-preferences ;
– for Edge: https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy ;
– for Safari™: http://www.apple.com/legal/privacy/fr-ww/cookies/ and http://www.apple.com/legal/privacy/fr-ww/ ;
– for Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html .

For more information on this point, the user can consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser .

RIGHTS OF USERS

In accordance with the regulations in force, in particular the GDPR, you have the right to access and rectify your personal data, as well as the right to request their deletion, to oppose their processing for legitimate reasons and to obtain its limitation or portability to the extent applicable.

You also have the right to formulate specific or general directives concerning the storage, erasure and communication of your post-mortem data.

These rights can be exercised either by connecting to your profile and modifying your personal data or directly with SAS CARLOS-CARLOS PARIS via our contact form or by simple mail, accompanied by an identity document, at the address next :
SAS CARLOS-CARLOS PARIS
5 rue Fragonard
75017 PARIS
France

You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), electronically or by post at the following address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

CHANGES AND EFFECTIVE DATE

This Personal Data Protection Policy may be updated periodically to inform anyone of changes in our personal data processing practices. These changes will be posted on our Site from time to time.

Last update: May 11, 2022

General

Carlos-Carlos Paris offers a product sale and delivery service via its website accessible at the address www.carloscarlos-paris.fr (the "Site"). These General Terms and Conditions of Use (“GCU”) govern access to and use of the Site published by the company SAS CARLOS-CARLOS PARIS (“Carlos-Carlos Paris”), 5 rue Fragonard, 75017 Paris. Use of the Site is subject to unreserved acceptance of these T&Cs. These T&Cs may be modified and/or supplemented at any time. Carlos-Carlos Paris will inform Users of this by means of a notification on the Site.

Definitions

The terms of these T&Cs beginning with a capital letter have the meaning specified in the following definitions:

Account : designates the private space of the User accessible from the Site

Personal Data or Data : means any information relating to an identified or identifiable natural person

Services : refers to all the services for the sale of goods offered through the Site

Site : refers to the site www.carloscarlos-paris.fr

User : designates any person having an Account on the Site

Visitor : refers to any person who accesses the Site

Conditions of access to the Site and the Application

Site Users declare that they are capable of contracting.

Access to the Site is from any terminal with access to a telecommunications network allowing access to the Internet. All costs relating to access are the sole responsibility of the User or Visitor, who is solely responsible for the proper functioning of his computer equipment and his access to the Internet.

Carlos-Carlos Paris and its service providers do not guarantee the availability of the Site 24 hours a day, 7 days a week.

Access to the Site may be interrupted for maintenance and/or any other modification. The responsibility of Carlos-Carlos Paris cannot be engaged in the event of impossibility of access to the Site.

To benefit from the Services, the User registers using his email address.

The User agrees to provide accurate, complete and truthful information. The User undertakes to fill in his information as precisely as possible. If the latter were to be modified, the User undertakes to modify them as soon as possible.

The User is responsible for the confidentiality of the identifiers of his Account.

Responsibility and obligations of Users and Visitors

Users and Visitors are solely responsible for their use of the Site.

Users and Visitors agree to:

Not to access and/or use the Site and/or the Services for illicit purposes and/or in a manner intended to cause damage to Carlos-Carlos Paris and/or to a third party; Not to infringe the rights , in particular intellectual property, of Carlos-Carlos Paris and/or third parties; Not to directly or indirectly market the Services and/or access to the Site; Not to carry out the extraction by permanent or temporary transfer of all or a qualitatively or quantitatively substantial part of the content of one or more databases accessible on the Site on another medium, by any means and in any form whatsoever, including for the purposes of use or consultation by a media and/or process(es) not authorized by Carlos-Carlos Paris.

In the event of a breach of one of these obligations and, without this list being exhaustive, Users and Visitors acknowledge and accept that Carlos-Carlos Paris will be entitled to terminate their relationship without delay or compensation, with deprivation immediate access to all or part of the Site and/or Services, without prejudice to any possible damages in the event of damage suffered by Carlos-Carlos Paris as a result of wrongful acts on the part of Users and/or Visitors.

Responsibility and obligations of Carlos-Carlos Paris

Carlos-Carlos Paris cannot be held liable:

In the event of a technical and/or material error and/or loss of data generated by the User in connection with the use of the Site;

In the event of malfunction of the IT services, in particular relating to the tools and software offered on the Site;

In the event of non-performance or poor performance of the contractual services attributable to the User, in particular when taking the order;

In the event of delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts.

Carlos-Carlos Paris may only be held liable for direct damage suffered by the User, resulting from a breach of its contractual obligations or of these T&Cs.

Carlos-Carlos Paris undertakes to implement all necessary means to ensure the best provision of Services to Users.

Protection of personal data

Within the framework of the use of the Site, Carlos-Carlos Paris collects and processes the Personal Data communicated by the User or the Visitor during his registration as well as those resulting from his use of the Site.

To find out all about how Carlos-Carlos Paris processes and collects the Personal Data of Users and Visitors, see the Carlos-Carlos Paris Privacy Policy.

Links to other Internet pages

The Platform may include hypertext links to other websites; these links cause the User or Visitor to leave the Site.

These links are provided for the sole convenience of the User or Visitor and cannot engage Carlos-Carlos Paris' liability for the content, advertising, products and services to which they refer.

Closure of a User's Account

The User may, at any time, unsubscribe from the Site free of charge and without reason by sending an email to the address bonjour@carloscarlos-paris.fr.

Divisibility

If part of these Terms should prove illegal, invalid or unenforceable for any reason whatsoever, the provisions in question will be deemed unwritten, without calling into question the validity of the other provisions which will continue to apply between Users or Visitors and Carlos-Carlos Paris.

Complaint

In the event of difficulties in using the Site, the User is invited to send a request to: bonjour@carloscarlos-paris.fr.

Applicable right

These Terms are governed by French law and any dispute relating to the Use of the Site will be subject to the jurisdiction of the competent French courts.